“I didn’t advertise
before opening AANGAN because I am someone who truly believes in word of
mouth” says AJAI ASHOK, OWNER. And word of mouth seems to have worked
really well for Aangan. When I visited the restaurant for the interview, it
was packed; mostly with families.
Like most individuals who carve a niche for
themselves in the food industry, Ajai’s background is in no way related to food;
in fact, he is a Qatar based chartered
account. He landed in Cochin with the sole intent of shifting his talents to
business and the restaurant business was discovered to be one of the most
lucrative options Ajai could turn to.
The ideal location for the restaurant took a little more
time to lock in. “I felt that
Palarivattom is developing rapidly and there were only 12-15 notable
restaurants in this area. A proper multi cuisine restaurant that caters to
families was absent and hence, I decided to fill this gap in format. Aangan is
located in a large residential area with a lot of NRIs and this proved to be a
huge market for the restaurant.” The
response that Aangan received shows that Ajai has snapped shut that gap for a
good family restaurant. Aangan also has a party hall that can accommodate upto
150 guests. Besides the walk ins, Aangan also has a delivery service of 5km
radius. About 30% of their orders are home deliveries.
I was served a welcome drink the moment I arrived. This
practice is for all guests mind you. It was a glass of Papaya juice but because
of my allergies to the fruit, they were courteous enough to serve me a
refreshing glass of lime mint cooler abuzz with a pleasing bite of ginger. As
mentioned earlier, Ajai is a staunch believer of word of mouth advertising and
he makes it a point to interact with all diners who come in. In fact, he has
created a personal rapport with most of the repeat customers. The great ambience,
reasonable cost and the exemplary service has most of the diners coming back in
hoards. “I am not a foodie but I believe
in providing the best food teamed with the best customer service. My mother is
a fantastic cook hence I have learnt to appreciate good food. More importantly,
I want my customers to feel a sense of comfort at Aangan.”
A market research of families who frequent restaurants
revealed that most of them prefer a homely atmosphere even while dining
outdoors. Most families want relatively quiet, clean settings with ample
parking facilities. The most unique factor that Aangan has to offer is that
almost 70% of the products used to prepare the dishes come from Ajai’s farms!
Apart from the chicken and beef brought from outside vendors, curry powders, most
of the vegetables, spices, coconut oil and seafood come from the family farms. Even
the paneer and sauces are made in house.
The goal behind this sort of a
production method is to provide the customer with healthy, pesticide free food.
Aangan serves seven types of cuisines; Kerala, Continental, Thai and Chinese to
name a few (ajinomoto is not used while preparing any of the dishes). Apart
from serving only whole wheat chapathies, the restaurant also avoids frozen
foods as much as possible. “It is difficult
to introduce healthy foods to customers. Many want the softness of maida breads
over healthier wheat alternatives. Then again, everyone has individual tastes
and so satisfying everyone will be out of the question. But yes, there are many
customers who appreciate the sincere efforts taken.” Says Ajai.
The restaurant industry is one where there is constant
learning, and Ajai is up to the challenge. He does all the purchasing for the
restaurant and thanks to his supportive staff; he has been able to run the
restaurant like a well-oiled machine.
I couldn’t wait to try out some
of the dishes and my happy tummy was served masala batter fried prawns and
squid to start off. The masala was a delightfully peppery one with a lovely
crunch and oh my god the seafood! It was extremely fresh, soft and tender with
absolutely no fishy after taste. It was the most amazing plate of seafood I had
ever tasted! The freshness was outstanding! Next up was a sample tandoori platter with
portions of tandoori chicken, hariyali kebabs and malai kebabs. I have yet to
taste such moist delectable kebabs! The kebabs were soft, easy to cut with just
a fork and not drowning in marinade. The marinade, ground from fresh herbs
without any food colouring was delicious on its own as well! I really liked the
fact that I could taste the succulence of the chicken all the way to the last
bite. The house made mint sauce paired really well with the tandoori chicken
and it was such a refreshing delight!
The final dish I was served was
the paneer butter masala with hot, buttery naans. Oh good lord! The paneer at
Aangan is the stuff of legends! The gravy was rich and decadent with generous
chunks of the softest, most delicate paneer I have ever had the pleasure of
devouring! This is by far the best paneer butter masala I have had in Cochin! I
haven’t enjoyed a meal this much in a long time!
“I want Aangan to be more than a restaurant chain. I want it to be an
experience. I have in mind a plan to start restaurants with varied themes. I am
exploring options regarding the same.” All the best Ajai! You’re sure to go
a long way!